Prior to purchasing a medical device, it is advisable to research precisely what is being purchased, in particular whether or not the device meets all safety requirements and accreditations from an independent body. Purchasing medical equipment carries responsibilities for the manufacturer, retailer, the buyer, and the patient. Purchasing a fake or modified device can have devastating consequences. Only purchase medical equipment from authorised retailers with medical professionals as part of their staff.
Carefully read contents of booklets, brochures and web-pages. Pay special attention to information about distributor/manufacturer of offered products. Information materials that you have must indicate name of a company, name of a responsible person from that company, legal address, contact phone numbers and electronic addresses.
When contact information is obtained of such company, communicate with the staff of this company and make sure that the company really does exist, and that they are an authorised distributor / representative of the manufacturer.
Ask the distributor / manufacturer of the product about the history of its creation and development – for example: who created the product, where and when it was clinically tested, where and when safety records were conducted, what models were produced in the past, and what models are planned to be produced, etc. Try to check received information.
Prior to purchase, obtain a contract with a binding offer from the distributor in which a detailed description and delivery is clearly communicated concerning the proposed equipment. Confirm training by a medical professional is a part of the proposal, as well as after sales support. The following documents must be provided together with a device:
- passport of manufacturing plant,
- user’s manual,
When buying a system with the “Metatron” trademark with software similar by appearance and name to products of the IPP LLC, or at a price much lower than market price, or not from authorised representatives of the IPP LLC, or if any other doubts arise, it is recommended to contact NLS Australasia for clarification.
When purchasing a system from other manufacturers and with other trademarks, distinct from “Metatron™”, containing however software similar by appearance and name to products of the IPP, it is recommended to contact us for clarification.
Should the price include training courses on system handling, make sure that the distributor / manufacturer, or any other authorized person has the necessary medical competence and experience to provide the training. It is advisable to obtain certifications from persons graduated from such training courses. The same rules are applicable for separate training courses, extension courses, etc.